Question 1

How to Get Started?

Accepted Answer

To begin the collaboration, you first need to register on our website: Register
After registration, a company manager will contact you and explain all the next steps.

Question 2

How much does it cost to develop a website and an application?

Accepted Answer

Release, development, and technical support are free. The only thing is that you pay 4% of a confirmed order through the mobile app and 2% through the website.

Question 3

Where will the orders be sent?

Accepted Answer

You can process orders using any method convenient for you:
1. SMS + e-mail - The SMS will include: order number, order amount, and the client's phone number. The e-mail will contain a detailed order report with two buttons, "Confirm" or "Cancel." The order must be processed within 30 minutes.
2. Telegram - Orders will be sent to a chat where you can confirm or cancel them. To do this, you will need to connect a Telegram bot.
3. Your accounting system.
4. Our FoodSoul accounting system

Question 4

How to top up the balance?

Accepted Answer

To top up your personal account balance, you need to log in to your personal account, go to the "Accounting Management - Payments" section, and choose the payment method that is convenient for you.

Question 5

How to connect the bonus system?

Accepted Answer

Here is a link to the step-by-step guide: Wiki
There is also a video tutorial: Youtube

Question 6

How to set up online payments?

Accepted Answer

In this instruction, you can find information about connecting online payments: https://wiki.foodsoul.pro/i/168

Question 7

How to set up a promotional campaign?

Accepted Answer

Detailed instructions here: https://wiki.foodsoul.pro/i/37

Question 8

How do I change the email for orders/the phone number for receiving SMS about orders?

Accepted Answer

Detailed instructions here: https://wiki.foodsoul.pro/i/28

Question 9

How to change working hours?

Accepted Answer

In the personal account, under the "Settings - Districts" section, select the time settings by days of the week and configure them.
At the end, click on "Apply all settings for all districts - Save." If the operating mode changes for a specific district, make changes in the settings of that district by clicking on the pencil icon, configure, and save

Question 10

How to connect a Telegram bot for orders/invoices/important SMS?

Accepted Answer

Detailed instructions here: https://wiki.foodsoul.pro/i/167

Question 11

How to cancel a confirmed order?

Accepted Answer

Orders must be processed within 30 minutes of receipt, after which they are automatically confirmed. To cancel such an order after 30 minutes, you need to send us the order number/reason for cancellation to the email info@fs.me, specifying the delivery name and city in the subject line, after which our managers will cancel it. Such orders must be sent no later than 2 days from the time of receipt; orders older than 2 business days cannot be canceled.

Question 12

How to update the app?

Accepted Answer

On Android, we can update the app from our accounts, but on iOS, the app cannot be updated from our accounts because it is updated from an account that you need to purchase from Apple (this requirement was set by Apple). The cost of the account is $100, and payment is made to Apple. Instructions for creating an Apple developer account: <a href="https://wiki.foodsoul.pro/i/127" class="link" target="_blank">https://wiki.foodsoul.pro/i/127

Question 13

Where to enter the Apple code?

Accepted Answer

Dear partners, if you receive a code from Apple for an update, you need to enter it within 10 minutes in the personal account of the FoodSoul system under the section "Website and Application Management - Mobile Applications - SMS Authorization for iOS Applications."

Question 14

How to add a branch in another city?

Accepted Answer

If the legal entity is the same for all branches, you can add new branches in the "Settings - Branches - Add" section and enter all the information regarding the operator, regions, products, etc., for the new branches. If there are different legal entities, an unregistered entity in our system must register on our website, after which a manager from our company will contact you to explain the next steps. Registration link: Register

Question 15

How to Connect/Set Up Yandex.Metrica?

Accepted Answer

Create a Metrika counter on the website https://metrika.yandex.ru/
- Copy the counter code from the Metrika settings
- Enter the counter ID in the FoodSoul personal account in the Yandex Metrika ID field
- Paste the copied counter code into the Your HTML - HEAD block field (all types, all pages, all platforms)

https://wiki.foodsoul.pro/i/105

Question 16

How to delete an app?

Accepted Answer

Please send us an email with the reason for this decision. We will help.

Question 17

How to set up a discount?

Accepted Answer

Detailed instructions here: https://wiki.foodsoul.pro/i/37

Question 18

What are the requirements for product photos?

Accepted Answer

Image size requirements for uploading to the personal account:
The size must not exceed 5MB
General (1500px * 950px)
iOS / Android (700px * 280px)

Products have the option to upload 2 types of images:
General - this default image is displayed on websites/social and mobile applications
iOS/Android - this image is strictly adjusted to fit the card size on mobile applications, allowing you to upload the perfect image for the proportions so that everything looks stunning. If this image is not
uploaded, the default image from the "General" section will be displayed

Question 19

Why didn't the order arrive in iiko?

Accepted Answer

You can view the error in your personal account in our system under the "Logs - Automation" section

Question 20

How to set up integration with FrontPad?

Accepted Answer

Detailed instructions here: https://wiki.foodsoul.pro/i/40

Question 21

How to set up integration with iiko?

Accepted Answer

Detailed instructions here: https://wiki.foodsoul.pro/i/44

Question 22

How to temporarily disable order acceptance?

Accepted Answer

In the section "Site and Application Management - General Settings - Display Global Notification," set the lock toggle to "green," enter the notification, and click "Save.".

Question 23

Where can I download the contract?

Accepted Answer

To begin, fill in the fields in the "Accounting Management - Counterparty" tab. Once completed, inform us, and we will check and send you further instructions.

Question 24

Our legal entity has changed, what actions should be taken?

Accepted Answer

1. Debt repayment, the balance must be positive
2. Application for change of legal entity/passport (contact us, we will prepare the application and send it to you)
3. We are switching cooperation to prepayment during the contract renewal. It is necessary to monitor the balance to ensure it is always positive, otherwise the app and website (if the website is on our platform) will be blocked. You can set up auto-payment for this.
4. Conclusion of a contract with a new legal entity.

Frequently Asked Questions

List of Questions — FAQ

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