From Big to Small: Major FoodSoul Updates

Friday, six in the evening. The administrator quits right in the middle of their shift—leaving with a slam of the door, but not logging out of the system: their session in the CRM remains open, along with access to orders, finances, and the entire network’s settings. Not long ago, the only solution in such a situation was to manually change passwords and hope no one else remembered before you did. Today, all it takes is to open their profile and end the session with a single click.

This is just one episode among the many changes that have taken place in the FoodSoul CRM over the past few months. CRM is the system employees use every day: to receive and process orders, set up promotions, and manage users. The changes we’ll discuss didn’t come in a single big release, but rather as dozens of improvements that together noticeably transform how the system looks and works.

Below are 11 updates, ranging from major features like the new access rights section to small enhancements such as keyboard shortcuts for saving forms.

“Team” Section

Previously, access distribution in the CRM relied on just two or three roles—essentially “administrator” and “employee.” Everything else was either fully accessible or not accessible at all. Now, in the new “Team” section, the number of roles is unlimited.

You can select a ready-made role from the list, or create your own from scratch—tailored to a specific task for a specific person. For example, a “delivery manager” role with access to orders and couriers, but no access to financial reports or promotion settings. Or the opposite—a role for an accountant who can see balances and payments, but not the menu or orders. Such precision was simply unattainable before: the system forced you to grant either too many rights or too few.

The essence of this section goes beyond just a new setting. User, role, and access rights management, which used to be scattered throughout the system, is now gathered in one place. This is especially important as your business grows: hire a new courier, and within minutes you can grant them exactly the access they need—no more, no less. If an employee changes position or leaves, their access is changed or revoked immediately, rather than lingering “just in case.” For a network with multiple locations, this isn’t just cosmetic—it’s a matter of control: the more people working in the CRM, the more important it is to know exactly who can do what.

This section is substantial enough to deserve its own article—there, we’ll discuss how to create custom roles and the most common access distribution scenarios.

The more people working in the CRM, the more important it is to know exactly who can do what.

Employee Personal Profile

Every user now has a personal profile: you can change your avatar, phone number, email, and password yourself, view your active sessions, and end any of them—without having to contact an administrator for every little thing. Changing your email used to require a separate request and extra bureaucracy—now it’s done independently, in your own profile, in just a couple of clicks. Access rights remain entirely in the hands of the account owner: employees manage only their personal settings, not what they are allowed to do in the system.

Active Devices and Sessions

In the employee profile, you can now see which devices and IP addresses are being used to access the system, and which sessions are currently active. If an employee has left or you notice a suspicious login—wrong IP, wrong device, wrong time—you can end the session with a single click, without waiting for the person to log out themselves. This is exactly the scenario with the administrator on Friday evening we mentioned at the beginning.

Service Fee

Every card payment incurs an acquiring fee. Every SMS with a code or order status also costs money. Previously, these expenses simply dissolved into the margin—quietly, order by order, with no way to see or allocate them elsewhere. Now, the CRM has a service fee—a configurable surcharge that allows you to include such costs in the order price, rather than covering them from your own profit.

Flexibility is key here. The fee can include the acquiring percentage, the cost of SMS notifications, the percentage according to your current rate—separately or all together, in any combination. The business itself decides how much to add, within reasonable limits. This isn’t a one-size-fits-all markup, but a tool each business can tailor to its real economics: its own rate, its own notification volume, its own acquiring bank.

Forms in Pop-up Windows

Some editing forms now open over the current screen, rather than on a separate page. Make a change, close the window—and you’re right where you were, with no page reload or loss of context.

Balance Top-up in a Pop-up Window

Previously, topping up your balance opened on a separate page. While the context wasn’t lost, it added unnecessary steps, and some users even lost track of the section itself: with so many items in the side menu, it was easy to forget where the top-up was hidden.

This problem is now solved at the interface level: the “+” icon is always in the header, in any CRM section, and the top-up menu opens right over the current screen—no need to search for anything.

Promo Codes—Directly from the Promotions List

Previously, to link a promo code to a promotion, you had to open a separate “Promo Codes” section, create it there, and then return to the promotion to attach it. Two sections, two different places—for a single logical task.

Now the entire process happens in one place: open a promotion and add a promo code right there, without leaving the page.

Unsaved Changes Warning

If you try to close a window with unsaved changes, the CRM will warn you—and show exactly what was changed, not just notify you of the fact.

Editing and Copying Is Now Faster

Most records can now be opened for editing by clicking on the table row. Tokens, codes, and other similar values can be copied to the clipboard with a single click, no manual selection needed.

And a Few More Small Things

The visual style has been updated—tables, forms, pop-ups, and menus are now more consistent, and the side menu is more compact and intuitive. We’ve also updated the design of CRM emails—notifications and newsletters now match the rest of the interface. Order statuses are now colored labels instead of text—so you can instantly see the status of each order, even when there are dozens in the list at once. These improvements came from several sources: we asked partners what was inconvenient, analyzed support requests—and, to be honest, the first version of the interface didn’t satisfy us either.

To be honest, the first version of the interface didn’t satisfy us either.

We also improved some simpler things. The interface language and theme are now remembered separately for each user, not for the entire account—so several people can work in the same CRM, each in their preferred style. You can now save a form with Cmd+S or Ctrl+S, and find the right section in the side menu using quick search, without scrolling through the list.

New Integrations

We’ve added integration with the Wolt courier service—orders can now be sent to Wolt couriers directly from the CRM, without switching to third-party services. We’ve also added two new payment methods, Elavon and Tpay, and a new SMS service for Tajikistan—OsonSMS.

Continuing to Develop FoodSoul

Not all updates are equally noticeable. Some add new features, others simply reduce the number of steps or make familiar processes more convenient. We continue to develop the FoodSoul CRM—improving existing functionality and gradually making the system faster and more intuitive for our partners.

Best regards,

The FoodSoul Team